Billable hours as a percentage
Utilisation is the number agencies argue about most and define least. Two people quoting 85% are often measuring different things. One counted every logged hour, the other counted only client work.
Fill in every field to see the result.
How to use it
Step 1
Set the expected hours for one person in one period. That figure is yours to define.
Step 2
Enter the hours they actually logged against work.
Step 3
Decide up front whether internal work counts as logged. Changing that rule mid-quarter makes the trend meaningless.
Step 4
Read idle and excess separately. Somebody at 115% is not doing well; they are doing next month's work now.
Questions people ask
What is the difference between billable and capacity utilisation?
Billable utilisation counts only client-chargeable hours. Capacity utilisation counts every logged hour, internal work included. The second figure is always higher, and dashboards label both the same way.
How do I get from billable hours to pay?
Hours first, then money. Utilisation is the ratio of logged hours to expected hours, and that ratio is what this tool gives you. For the pay side, the overtime, time-and-a-half and double-time calculators take your own hourly rate. Enter 12 overtime hours at 25 an hour and the time-and-a-half tool returns 450 gross, before any deduction.
Is a utilisation rate over 100% an error?
No, and it is worth seeing. Logging more than the expected hours means overtime or an expected-hours figure set too low. The tool shows the excess rather than trimming it.